Terms & Conditions

General Terms and Conditions of DUBLEZ, Ltd. become effective as of January 1, 2022, and supersede the previous version of the general terms and conditions.

Basic Provisions
Information about Goods and Prices
Order and Conclusion of the Purchase Agreement
Custom Orders, Custom Design, Product Information
Customer Account
Payment Terms and Delivery of Goods
Withdrawal from the Contract
Rights from Defective Performance
Delivery
Alternative Dispute Resolution
Final Provisions
Purchasing Gift Certificates
Sale Items / Free Gift with Purchase

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") are issued by:

Name: DUBLEZ, Ltd.
Company ID: 47132981
Tax ID: 2023807665
VAT ID: SK2023807665
Registered office: Športová 2772/13, 926 01, Sereď registered in the "District Court Trnava, section: Ltd, insert No. 31632/T"
Contact details:
1. Email: dublez@dublez.sk
2. Phone: + 421 940 604 361 (customer support)
3. Website: www.dublez.sk
(hereinafter referred to as “seller”)

These Terms and Conditions define the mutual rights and obligations of the seller and the natural person who concludes a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter referred to as: “buyer”) through the web interface located on the website available at the Internet address www.dublez.com (hereinafter referred to as “online store”).
The provisions of the Terms and Conditions are an integral part of the purchase contract. Any deviating agreement in the purchase contract takes precedence over the provisions of these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the Slovak language.

II. Information about Goods and Prices

Information about the goods, including the price of individual goods and their main characteristics are listed in each product in the online store catalog. Prices of goods include all related fees and costs for returning goods if such goods by their nature cannot be returned by regular mail. Prices of goods remain valid as long as they are displayed in the online store. This provision does not exclude negotiating a purchase contract under individually agreed conditions.
All presentation of goods placed in the online store catalog is informative and the seller is not obligated to conclude a purchase contract regarding this merchandise.
In the online store, information about costs associated with packaging and delivery of goods is published. All necessary information about the costs associated with packaging and delivery of goods can be found HERE.
Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the seller and the buyer.

III. Order and Conclusion of the Purchase Agreement

The costs incurred by the buyer in using distance communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer themselves. These costs do not differ from the standard rate.
The buyer places an order for goods in the following ways:

through their customer account, if they have previously registered in the online store,
by filling out the order form without registration.

When placing an order, the buyer selects the goods, the number of pieces of goods, the method of payment, and delivery.
Before sending the order, the buyer is allowed to check and change the data they have entered into the order. The buyer sends the order to the seller by clicking on the "Confirm Order" button in the online store checkout. The data provided in the order are considered correct by the seller. A condition for the validity of the order is the completion of all mandatory data in the order form and the buyer's confirmation that they have read these Terms and Conditions.
Immediately after receiving the order, the seller sends the buyer a confirmation of receipt of the order to the email address provided by the buyer during the order. This confirmation is considered the conclusion of the contract. The confirmation includes the current Terms and Conditions of the seller. The purchase contract is concluded by confirming the order by the seller to the buyer's email address.
If the seller cannot meet any of the requirements specified in the order, the seller sends the buyer a modified offer to their email address. The modified offer is considered a new proposal for a purchase contract and the purchase contract is in such a case concluded by the buyer's confirmation of acceptance of this offer to the seller's email address stated in these Terms and Conditions.
All orders received by the seller are binding. The buyer may cancel the order until the seller has sent the buyer a notification of acceptance of the order. The buyer can cancel the order by phone using the seller's telephone number or by electronic message to the seller's email, both stated in these Terms and Conditions.
In the event of an obvious technical error on the part of the seller in stating the price of goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this completely erroneous price. The seller informs the buyer of the error without undue delay and sends the buyer a modified offer to their email address. The modified offer is considered a new proposal for a purchase contract and the purchase contract is in such a case concluded by the buyer's confirmation of receipt to the seller's email address.

IV. Custom Orders, Custom Design, Product Information

In the case of custom orders with a custom design, the design we create becomes our work and we may handle it in the future as we deem appropriate. This does not apply to designs and models that the customer has already sent to production as finished. If the customer has been billed for graphic work and the product, which was the subject of the graphic work, is offered as a standard product in the DUBLEZ online store, the customer has the right to a refund for the "Graphic Work" service.
If you have purchased a product from us that is attached to the wall using foam tape or adhesive putty, we are not responsible for any damage to the plaster when you decide to remove the product from the wall. The foam tape you have attached to the wall is very strong. The product will definitely not fall off the plaster. If you decide to remove the product after some time, we recommend proceeding very carefully. It is best if you could first cut the foam from behind the product from the wall with a long sharp knife and then very carefully peel off the remainder that stays on the wall. As there are several types of plaster, it is necessary to also adjust to the structure and composition of yours.

V. Customer Account

Based on the buyer's registration performed in the online store, the buyer can access their customer account. From their customer account, the buyer can perform ordering of goods. The buyer can also order goods without registration.
During registration to the customer account and when ordering goods, the buyer is required to provide correct and truthful information. The buyer is required to update the data stated in the user account upon any changes. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller.
Access to the customer account is secured by a username and password. The buyer is required to keep the information necessary for access to their customer account confidential. The seller is not responsible for any misuse of the customer account by third parties.
The buyer is not authorized to allow the use of the customer account by third parties.
The seller may cancel the user account, especially if the buyer does not use their user account for an extended period, or if the buyer breaches their obligations under the purchase contract and these Terms and Conditions.
The buyer acknowledges that the user account may not be continuously available, especially with regard to the necessary maintenance of the hardware and software equipment of the seller, or the necessary maintenance of the hardware and software equipment of third parties.

VI. Payment Terms and Delivery of Goods

The buyer may pay the price of the goods and any costs associated with the delivery of goods under the purchase contract in the following ways:

Non-cash transfer to the seller's bank account - Payment information is sent to the customer after the order is sent.
Cash on delivery when receiving the goods.

Along with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the contractual amount. Unless otherwise explicitly stated, the purchase price also includes the cost associated with the delivery of goods.
In case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 14 days from the conclusion of the purchase contract.
In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.
The seller does not require the buyer to pay any deposit or similar payment in advance. Payment of the purchase price before dispatching the goods is not a deposit.
According to the law on sales records, the seller is required to issue a receipt to the buyer. At the same time, the seller is required to register the received revenue with the tax administrator online; in case of a technical failure, then within 48 hours.
The goods are delivered to the buyer:

to the address specified by the buyer in the order via courier service,
by personal collection of the order at the seller's premises,
via Slovak Post by collection at one of its branches (if such a method of delivery was offered to the client). The post office branch is automatically chosen as the nearest post office to the chosen delivery address when ordering.

The choice of delivery method is made during the ordering process.
The costs of delivering the goods, depending on the method of dispatch and receipt of the goods, are stated in the buyer's order and in the order confirmation by the seller. If the method of transportation is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this mode of transportation.
If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods on delivery. If it is necessary to deliver the goods repeatedly or by a different method than specified in the order due to reasons on the buyer's part, the buyer is obliged to pay the costs associated with repeated delivery of goods, or costs associated with another method of delivery.
Upon receiving the goods from the carrier, the buyer is obliged to check the integrity of the goods' packaging and to notify the carrier immediately in case of any defects. If there is evidence of tampering with the package that suggests unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
The seller issues an invoice – a tax document to the buyer. The tax document is sent to the buyer's email address.
The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before taking over the goods. Responsibility for accidental loss, damage or destruction of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods, but did not do so in contradiction with the purchase contract.
Distribution of ordered goods marked as "In stock" may take 2-3 working days to move from storage to transportation.

VII. Withdrawal from the Contract

A buyer, who has entered into a purchase contract outside their business activity as a consumer, has the right to withdraw from the contract without stating a reason.
The period for withdrawal from the contract is 14 days

from the day of receiving the goods,
from the day of receiving the last delivery of goods, if the contract involves several types of goods or the delivery of several parts,
from the day of receiving the first delivery of goods, if the contract involves a regular repeated delivery of goods.

Among others, the buyer cannot withdraw from the purchase contract:

on the provision of services if they were fulfilled with his prior explicit consent before the end of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case, the buyer does not have the right to withdraw from the contract and if the service was fully provided,
on the supply of goods or services whose price depends on fluctuations in the financial market independent of the seller's will, and which may occur during the withdrawal period,
on the delivery of alcoholic beverages, whose price was agreed at the time of the conclusion of the contract, which can be delivered only after thirty days and whose price depends on fluctuations in the market independent of the seller's will,
on the supply of goods that were adjusted according to the buyer's wishes, goods made to measure, or goods intended specifically for one buyer,
on the supply of goods subject to rapid decay, as well as goods that were irreversibly mixed with other goods after delivery, due to their nature,
on the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
on the supply of sound or video recordings or computer software sold in a sealed package if the buyer has unsealed the package,
on the supply of newspapers, periodicals, or magazines, except for sales based on subscription agreements and the sale of books not provided in a protective packaging,
on the supply of digital content not supplied on a tangible medium if its provision began with the buyer's prior express consent and the buyer stated that he was properly informed that by expressing this consent, he loses the right to withdraw from the contract,
in other cases mentioned in § 7 section 6 of the Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the seller, as amended by later regulations.

To comply with the withdrawal period, the buyer must send the statement of withdrawal within the withdrawal period.
To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The buyer sends the withdrawal from the purchase contract to the email or delivery address of the seller stated in these Terms and Conditions. The seller will immediately confirm the receipt of the form to the buyer.
A buyer who has withdrawn from the contract is required to return the goods to the seller within 14 days from the withdrawal from the contract. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by their nature through the usual postal route.
If the buyer withdraws from the contract, the seller will immediately return all the money, including delivery costs, received from the buyer, using the same means of payment used by the buyer unless the buyer has agreed to another method, and as long as it does not cause additional costs to the buyer.
If the buyer has chosen a way of delivery other than the cheapest method of delivery offered by the seller, the seller will reimburse the buyer the cost of delivery of the goods up to the amount corresponding to the cheapest offered method of delivery.
If the buyer withdraws from the purchase contract, the seller is not required to return the received money to the buyer before the goods are handed over to him or until the buyer demonstrates that he has sent the goods back to the seller.
The goods must be returned by the buyer to the seller undamaged, unworn, and clean and, if possible, in the original packaging. The seller is entitled to unilaterally offset the claim for the purchase price refund against the buyer's right to a refund due to damage caused to the goods.
The seller is entitled to withdraw from the purchase contract due to stock outages, unavailability of goods, or because the manufacturer, importer, or supplier of goods has discontinued production or import of the goods. The seller will immediately inform the buyer via the email address stated in the order and return all the money, including delivery costs, received from him based on the contract within 14 days from the notification of withdrawal from the purchase contract, in the same way, or in a manner specified by the buyer.

VIII. Rights from Defective Performance

The seller is liable to the buyer that the goods are free from defects upon receipt. Specifically, the seller is liable to the buyer that at the time the buyer took over the goods:

the goods possess the properties agreed upon by the parties, and in the absence of an agreement, those properties which the seller or manufacturer has stated or which the buyer expected with regard to the nature of the goods and based on the advertising carried out by the seller,
the goods are fit for the purpose stated by the seller for its use or to which goods of this type are usually used,
the goods correspond in quality or execution with the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
the goods are in appropriate quantity, measure, or weight and,
the goods comply with the legal requirements.

If a defect appears within six months of the takeover, it is assumed that the goods were defective at the time of takeover. The buyer is entitled to assert rights from a defect that occurs in consumer goods within 24 months from the takeover. This provision does not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear caused by its usual use, to used goods for a defect corresponding to the level of use or wear that the goods had upon takeover by the buyer, or if it arises from the nature of the goods.
In case of a defect, the buyer may submit a complaint to the seller and demand:

If the defect is removable:

free removal of the defect,
exchange of the goods for new goods.

If the defect is irremovable:

a reasonable discount on the purchase price,
withdrawal from the contract.

The buyer has the right to withdraw from the contract,

if the goods have an irremovable defect that prevents the item from being used properly as a faultless item,
if the goods cannot be used properly due to a recurring defect or defects after repair,
if there are more defects on the goods.

The seller is obliged to accept the complaint in any of its facilities where the acceptance of the complaint is possible, alternatively at its headquarters or place of business. The consumer may also submit a claim to a person designated by the seller. If the consumer's complaint is processed by a person designated by the seller, this person may only resolve the complaint by delivering the repaired goods; otherwise, the complaint must be forwarded to the seller for resolution. The seller is obliged to provide the buyer with a written confirmation on when the buyer exercised the right, what is the content of the complaint and what method of handling the complaint the buyer requires, as well as confirmation about the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification for rejecting the complaint.
If the consumer submits a complaint, the seller or the employee authorized by him or a designated person is obliged to instruct the consumer about his rights arising from defective performance. Based on the consumer's decision, which of the rights arising from defective performance he chooses to apply, the seller or the employee authorized by him or a designated person must determine the method of handling the complaint immediately, in complicated cases no later than three working days from the date of the complaint application, in justified cases, especially if a complex technical assessment of the condition of the goods is required, no later than 30 days from the date of the complaint application. Once the method of handling the complaint has been determined, the complaint must be processed immediately; however, in justified cases, the complaint can be processed later. Handling of the complaint, including the elimination of the defect, must not last longer than 30 days from the date of the complaint application. Expiry of this period in vain is considered a substantial breach of the contract and the buyer has the right to withdraw from the purchase contract or has the right to exchange the goods for new goods. The moment of application of the complaint is considered the moment when the intention of the buyer (exercise of the right from defective performance) reaches the seller.
The seller must inform the buyer in writing of the outcome of the complaint, no later than 30 days from the date of application of the complaint.
The buyer's right from defective performance does not apply if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.
In the event of a legitimate complaint, the buyer has the right to reimbursement of reasonably incurred costs incurred in connection with the application of the complaint. This right can be asserted by the buyer within one month after the expiration of the warranty period.
The buyer has the choice of the method of complaint handling and its resolution if there are several options.
The rights and obligations of the contracting parties regarding rights from defective performance are governed by § 499 to 510, § 596 to 600 and § 619 to 627 of Act No. 40/1964 Coll. Civil Code, as amended, and by Act No. 250/2007 Coll., on consumer protection, as amended.
Other rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's complaint procedure, which can be read at this link.

IX. Delivery

The contracting parties may mutually deliver all written correspondence via email.
The buyer delivers correspondence to the seller at the email address specified in these Terms and Conditions. The seller delivers correspondence to the buyer at the email address specified in his customer account or in the order.

X. Alternative Dispute Resolution

The consumer has the right to contact the seller with a request for redress if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his rights. The consumer has the right to submit a proposal to initiate alternative (extrajudicial) dispute resolution to the entities of alternative dispute resolution if the seller has responded negatively to the request according to the previous sentence or has not responded to it within 30 days from the day of its dispatch. This does not affect the consumer's right to approach the court.
The Slovak Trade Inspection, located at Prievozská 32, 827 99 Bratislava, ID number: 17 331 927, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. It can be contacted for this purpose at Slovak Trade Inspection, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Prievozská 32, 827 99 Bratislava 27, or electronically at ars@soi.sk or adr.@soi.sk. The online address is: https://www.soi.sk/. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
The European Consumer Centre Slovakia, located at Mlynské nivy 44/a, 827 15 Bratislava, website: http://esc-sr.sk/ is the contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
The seller is authorized to sell goods based on a trade license. The trade license inspection is carried out within its scope by the relevant District Office, Trade Licensing Department. The Slovak Trade Inspection performs supervision over the adherence to the law No. 250/2007 Coll., on consumer protection as amended.

XI. Final Provisions

All arrangements between the seller and the buyer are governed by the laws of the Slovak Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by Slovak law. This does not affect the consumer's rights arising from generally binding legal regulations.
The seller is not bound by any codes of conduct in relation to the buyer according to the provisions of Act No. 250/2007 Coll., on consumer protection as amended.
All rights to the seller's websites, especially copyright to the content, including the layout of the pages, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. It is forbidden to copy, modify, or otherwise use the websites or any part thereof without the consent of the seller.
The seller is not responsible for errors caused by third-party interventions into the online store or due to its use contrary to its purpose. When using the online store, the buyer must not use procedures that could negatively affect its operation and must not engage in any activity that could allow him or third parties to interfere with or use the software or other components of the online store unlawly or use the online store or its parts or software equipment in a manner that is contrary to its purpose or intent.
The purchase contract including the Terms and Conditions is archived by the seller in electronic form and is not publicly accessible.
The wording of the Terms and Conditions may be changed or supplemented by the seller. This provision does not affect rights and obligations arising during the period of effectiveness of the previous wording of the Terms and Conditions.
An attachment to the Terms and Conditions is a sample form for withdrawal from the contract.

XII. Purchase of a Gift Certificate

The validity of the gift certificate is 180 days from the receipt of the order.
Once a coupon is applied and the order is sent, it will not be possible to reuse the code displayed on the voucher.
If the amount of the order is less than the value of the coupon, after applying the voucher, the store will deduct the value of the entire order. The remaining balance cannot be used subsequently.
If the value of the order is higher than the value of the voucher, after applying the voucher, the store will deduct the value of the voucher from the total amount of the order. The remaining difference will then be paid according to the payment method.
If the client is entitled to free shipping at checkout and then applies a gift voucher that lowers the total amount of the order below the required threshold for free shipping, then the right to free shipping is lost.
If the client is entitled to a free gift with purchase over a certain value at checkout and then applies a gift voucher that lowers the total amount of the order below the required threshold to obtain the free gift, then the right to receive this gift is lost.
The gift voucher cannot be exchanged for money.
The gift voucher can be returned within 14 days if withdrawing from the contract.
If the code on the gift voucher is used, it is not possible to withdraw from the contract.
If the discount code on the gift voucher is used and the customer wants to withdraw from the contract of the purchased goods, the customer will be refunded the amount on the invoice, and the code on the gift voucher will be reactivated. Its validity of 180 days from the receipt of the order remains.
Only one gift voucher can be applied per order. If you have two gift vouchers, each must be applied separately to separate orders.

XIII. Sale Items / Free Gift with Purchase

Product Discount - If a percentage discount is granted on a product, it is possible to purchase the goods at a more favorable price during that time. This discount cannot be combined with any other additional discount, such as through a discount coupon.

Discount Coupon - is applied at checkout in step number 1 (cart). After its application, the discount coupon deducts its value from the order value. If it is a percentage discount coupon, it deducts the discount in % from the original prices of the products. If it is a fixed discount, it deducts the value of the coupon at checkout. If the value of the coupon is higher than the order amount, it deducts the entire order value, and the remaining balance cannot be used.

Free Gifts with Purchase:

With every purchase, we provide a free gift. Exceptions, where we do not provide a free gift, include certain accessories to products and material samples. Once the customer has an item in the cart that does not qualify for a free gift with purchase and adds an item to the cart to which a free gift already belongs, the gift will be automatically added to the cart.
For basket values above a certain amount, in addition to the standard gift with purchase, another gift - "Tree of Life" of size 21 cm, can be obtained. If there is a time-limited promotion on the online store www.dublez.sk, where it is possible to obtain this type of gift for meeting the conditions specified by the promotion (for example, with every order or the amount to obtain this gift is lower than the standard amount), then the rule of the time-limited promotion on the gift with purchase applies during this period, and the original rule of obtaining this type of gift above a certain amount is not valid.
If a time-limited promotion is ongoing, where the client can obtain a type of gift for meeting the conditions set by the promotional rules, in addition to this type of gift, it is possible to obtain standard types of gifts that the customer can receive with the order. Example: If there was a promotion "Christmas ornaments 5 pcs with every order," in addition to this type of gift with the order, the client also receives the standard gift with purchase for free and, if the condition of the order amount above a certain value is met, also "Free Gift with Purchase - Tree of Life".